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Careview Communications

972-943-6050
Stock Symbol: CRVW

FAQs

What about privacy concerns from patients?

CareView provides consent documentation and patient informational brochures to ensure that patients are aware of the positive benefits of using the CareView System. While in operation, privacy options are controllable both by caregivers and patients; this ensures  that the patient’s privacy is maintained at all times while still providing enhanced observation to clinicians.

What impact does this have on the IT segment of a hospital?

Hospital IT organizations find implementation of the CareView system to require much less effort and coordination than other initiatives and have routinely approved it as a secure system. The CareView System operates over your hospital’s existing coaxial network and is completely maintained by CareView, bypassing any impact on IT resources or help desks.

Is room installation complicated?

No, the installation process takes about 20-25 minute per room and can be done either with patients in the room or not. We work with plant operations and infection control to put a plan together that works for everyone.

Is the CareView system HIPAA-compliant?

Yes, the CareView system is completely HIPAA-compliant and has been through multiple in-depth security evaluations including Joint Commission & DNV audits.

Do patients have privacy options? Do nurses and physicians have privacy options?

Yes, many hospitals have some form of consent process, but even after this process there is a privacy button that draws "virtual curtains" across the nurse's station monitor or handheld devices. Nurses have privacy options too and can enable privacy as needed.

How many hospitals have used CareView?

The CareView system is installed in thousands of beds in more than 100 hospitals around the country.

Who watches the monitor?

Generally, there is a team approach to monitoring and responding to Virtual Bed Rail alarms at the nurse's station monitor. In some cases, unit secretaries or monitor techs take on a more active role. Additionally, CareView’s mobile device and mobile apps allow for multiple clinical eyes on high-risk patients and cascading alarm setups. Some hospitals have dedicated centralized monitoring or "war rooms" with more additional support and visibility.

How many beds do you recommend watching on one monitor?

The average number of rooms that are monitored on a nurse station monitor are 20-25, but the screen can be set up for smaller units or as many as 35 beds.

How do Virtual Bed Rails differ from traditional fall prevention technology like bed alarms?

Traditional fall prevention technologies like pressure mats and bed alarms generally go off after the patient has made considerable progress in exiting the bed. Nurses may hear the alarm at the end of the hall and need to drop what they are doing and run down to the patient’s room to check in on them. CareView allows nurses, techs, or CNAs to immediately qualify the alarm visually and gives them precious advanced notification to patient's egress motion from the bed or chair.

Does the camera record everything that happens in the room?

Generally not, but recording is an optional feature. Most hospitals using CareView set the system up as a live monitoring safety tool and choose to not record any video images.

Does CareView have a portable solution?

No, CareView’s cost effective platform and setup capitalizes on fixed cameras in the room. This provides visibility and Virtual Bed Rails across entire patient care areas are less expense than having a small handful of mobile cameras available to be moved around based on who the staff thinks will fall. This setup has greater fall reduction and sitter reduction results as well as no impact on hospital Wi-Fi or the creation of another fall hazard in the room itself.

Do you have standard policies, consent forms and training materials?

Yes, the CareView team has a host of materials to make the implementation process seamless. We work with hospital leadership to customize a work flow that suits your needs and operational goals.

Can nurses log in from outside of the hospital to check in on a patient?

No, the system is username and password protected and accessible to qualified users on site only.

When Privacy is enabled, do the VBR still work?

Yes, Virtual Bed Rails can still be passively monitoring high-risk patients even with the privacy on. This is customizable to either stay on or automatically re-engage visualization in the event of an alarm.

Can CareView integrate with other systems and phones?

Yes, we integrate with a number of hospital mobile phones and third party systems.

Does the patient have the ability to turn the camera off?

This depends on the direction the hospital would like to take. In many cases, a camera can be turned off if a patient does not consent. Ask us for examples from other facilities and about what patients and families have to say about the system.

Does CareView do pilot programs?

Yes, this system will reduce sitter costs and falls. Try it out for a short term and track your results.

Have the hospitals using CareView seen a significant return on investment?

Yes, many hospitals tell us that they see a return on investment almost immediately. Ask us to go through a CareView Savings Estimate and/or an ROI Estimate to see what the potential with your specific facility can be.